About Us
Company History
Total Vision Care was acquired 1999 by Empire Vision Centers, Inc., a Davis Vision Eye Care Advantage Company. With the support of the Empire Vision Centers' experience and success in the industry, Total Vision Care is committed to providing Quality Eyeglasses, Contact Lenses and maximum value (price/quality/access) to our customer. Total Vision Care now operates three convenient locations in Camp Hill, Lancaster, and Pittsburgh. Total Vision Care is part of one of the largest retail optical providers in the Northeast.
Our Associates commitment to 100% customer satisfaction, along with our philosophy of doing "Whatever it takes!" continues to drive our growth and success.
Mission Statement
100% Internal & External Customer Delight!
Our Mission statement of 100% customer delight is much more than a statement, it is a reality and a requirement that is to be put into practice each day. It is essential that professional and knowledgeable service be provided by our associates to all of our customers, both internal and external.
Our culture is founded on treating all customers, both internal and external, with respect. We have an inverted organizational structure formed as a result of our belief that education and training; tools and resources; ideas and benchmarking allow us to manage our framework and support our associates. Our associates each take a proprietary interest in our organization and we are all accountable for our responsibilities. This is one of the many ways that we are all Focused on You.
Our Guarantee
At Total Vision Care, we are committed to providing quality eyewear. Our associates are skilled professionals, utilizing quality ophthalmic materials to process your eyewear.
In keeping with our commitment to quality, we are pleased to provide the following guarantee and breakage warranties. No Questions Asked.
Customer Delight Guarantee
If for any reason you are not delighted with your eyeglass purchase, you may exchange your eyeglasses within 30 days for another pair of equal value.
Eyeglass Breakage Warranty
If your frame or lenses should break within one year from the initial purchase date, we will:- For the first occurrence, repair or replace for free.
- After the first occurrence, repair or replace for a $25 processing fee.
Lifetime Adjustments
Visit any Total Vision Care during the lifetime of your frames and we will adjustment and clean them for you free of charge.
Insurance Plan Warranties
We honor all warranties of insurance plans with whom we contractually participate.
Lab Information
Most Total Vision Care locations have Instant Service Laboratories with the ability to provide almost any type of prescription, multi-focal or single vision, while you wait. If your prescription requires a material not stocked, multifocal or stronger prescription, lenses are provided by our state of the art Central Lens Laboratory.
Our Central Lab uses robotic CNC Generators and other state of the art optical processing equipment to fill the needs of our stores when the lens requirements are outside the capability of in store processing.
Most orders are delivered from our Central Lab within one day. Special Anti-reflective coatings may take additional time. All of our laboratories are staffed by skilled journeyman that have fulfilled the training requirements to manufacture eyeglasses in our laboratories to the quality level expected by the American National Standards Institute (ANSI) Z-80.1
Quality Assurance
Total Vision Care has a comprehensive Quality Assurance Program. The cornerstone of our Quality Assurance program is our Quality Assurance Committee. The Committee consists of Doctors of Optometry, Licensed Opticians, and Company representatives who continually review the quality of care provided, develop standards of care, and recommend appropriate actions for the improvement of patient care and the processes/systems for delivering patient care.
The Quality Assurance Program is just another example of how Total Vision Care is Focused On You!
